Compliance notes
This page is written for buyers, and it is deliberately blunt. Adult products carry regulatory weight that ordinary consumer goods do not, and most of the problems we see are avoidable.
This is general information, not legal advice. Rules change and differ by jurisdiction. Confirm requirements with a qualified adviser in your own market before you import or advertise.
The single most common mistake: treating these as toys
An adult doll is not a toy, and it must not be labelled, packaged or marketed as one.
Toy safety rules — the EU Toy Safety Directive, the US CPSIA, and equivalents elsewhere — exist to protect children. Applying them to an adult product creates a paper trail that says the product is intended for children. That is the opposite of what you want, and in some markets it is a serious misrepresentation.
What this means in practice:
- Do not use the word "toy" on the carton, the listing or the invoice.
- Do not put a CE mark on the product unless a specific directive actually applies to it. CE marking is not a generic "approved" sticker.
- Label clearly as an adult product, 18+.
- Keep children's-product test reports out of the file. They imply the wrong intended use.
Materials
We supply platinum-cure silicone and TPE, both phthalate-free.
| Item | What we can provide |
|---|---|
| Material declaration | Per production batch, on request |
| Phthalate statement | Yes |
| REACH SVHC statement | Yes, based on supplier declarations |
| Heavy metal statement | Yes, based on supplier declarations |
| Full lab test to your market's standard | Arranged on request, at cost, by a third-party lab |
We do not claim certification for your market. Testing and certification for import is your decision and, usually, your cost. We will arrange it with a lab if you ask.
Age restriction
Products are for adults aged 18 or over. This is not a formality:
- We do not supply buyers we have reason to believe are minors.
- We expect buyers not to sell to minors, and to apply age verification where their market requires it.
- Our own website carries an 18+ notice and a client-side age check.
Age verification is becoming a legal requirement, not a courtesy. The UK Online Safety Act, the EU Digital Services Act and several US state laws now place obligations on sites that display adult content. If you sell online, check what your market requires before you launch, not after.
Import and labelling
| Market | Points worth checking before you order |
|---|---|
| EU | General Product Safety Regulation obligations; importer name and address on the product or packaging; REACH; national rules on adult retail |
| UK | Product safety and labelling; age assurance duties for online sale |
| USA | State-level rules vary widely; customs scrutiny of adult goods; FTC labelling rules |
| Australia | Classification requirements for adult goods |
| Japan | Labelling and adult-goods rules differ from Western markets |
| Southeast Asia | Rules vary sharply by country; some markets restrict import or sale entirely |
If a market restricts the product, we will tell you rather than take the order quietly. We would rather lose a sale than have your container seized.
Payment processing
This catches out almost every new seller, so it belongs on this page.
| Provider | Position on adult products |
|---|---|
| Stripe | Prohibited under the restricted businesses list |
| PayPal | Restricted; account closure is a real risk |
| Shopify Payments | Restricted; Shopify itself allows the category with conditions |
| High-risk merchant accounts | The normal route — specialist providers such as CCBill, SegPay, Verotel |
Plan for a high-risk merchant account before you plan your launch. It affects pricing, chargeback terms and how much reserve the provider holds.
Marketplaces
Amazon prohibits the category outright. eBay restricts it heavily. Etsy prohibits it. Most sellers in this category run their own storefront, which is one reason the margin structure works.
Documents we provide with every shipment
- Commercial invoice
- Packing list
- Material declaration (on request)
- Certificate of origin (on request)
- Product care sheet, branded for private-label orders
We do not under-declare value. If a buyer asks us to, we decline — it exposes your shipment to seizure and our business to far more than the duty saved.
What we will not produce or supply
- Anything depicting a minor, in any form, at any volume. This is absolute.
- Copies of another brand's protected sculpt or artwork.
- Products with certification claims we cannot support.